Support

For help call our 24/7 support line at 1-844-407-2789

Frequently Asked Questions

So How Does This Work?

Renting a Photo Booth has never been easier! Simply select “Photo Booth!” at the top of your screen. Select your booth options and date, and once you have placed your order, you are all set! Your Photo Booth will arrive a few days before your event. Easy setup instructions are included and support videos are available on this site; it usually takes about 15 minutes. If you have any questions, give us a call! We are always here to help. You then have the booth until the 1st business day after your event. Once the event is done, just pack it back up, attach the included shipping label, and return to any UPS location, or schedule a convenient pickup.

What if I Have a Problem?

99% of the time, our customers have no issues at all. However, in the unlikely event that you do have an issue, we offer 24/7 support. Just give us a call at 1-844-40P-ARTY ! We are here to help.

How Do My Guests Receive Their Photos?

We offer a few options for your guests' photos. Touch free QR codes, text messages, and e-mail can be done directly from the booth. With our print option, your guests will also have the option to print their photos and take them as a memento from your event!

What is Your Cancellation Policy?

If you need to cancel your event, we offer a full refund more than 90 days prior to the event. If cancelled within 90 days, there is just a $150 cancellation fee. Rescheduling is free anytime prior to us shipping the booth and/or DJ equipment. If we have already shipped the equipment, it is non-refundable.

Do I Need WIFI? What is the Hotspot Used for?

Our booth is designed to be used with WIFI and an internet connection. This is used to send the texts/emails primarily, but it is also used to connect the printer, if you purchase a printing package. Our Hotspot option is $40 and uses the cellular networks to connect to the internet to send the texts/emails and to connect the printer when no WIFI or only a guest network is available.

When Do I Return the Equipment?

The Photo Booth and DJ packages are to be returned the first business day after the event. For a weekend event, this would be Monday, unless a UPS recognized holiday is the following Monday. For weekday events, it would be the following weekday. If the Photo Booth and/or DJ equipment is not returned on time, a $100 per day per item late fee may be assessed, unless other arrangements have been previously made with us. 

Do I get a copy of all the photos after?

You sure do! We send a gallery/download link for you after the event via email.

When does the booth arrive?

Typically 3-4 business days prior to the event. For a Saturday event for example it would typically arrive the Tuesday before.

Is the booth easy to setup?

Extremely easy! Usually takes about 15 minutes for a first timer. And if you have any trouble just give us a call for some help!

DJ By Demand

How Loud is the Speaker?

Our speaker systems are quite powerful. While lots of factors come into play, we find that for parties of up to 75-100 guests, our single speaker system is great; and for larger events of up to 200 guests, our 2 speaker system is recommended. Other factors to take into consideration are room size and exterior factors. Just give us a call at 1-844-40P-ARTY with any specific questions. 

What Music Services Can We Log Into on the DJ Equipment?

You can use Spotify, Amazon Music, and Pandora music services to listen to your own playlists! This is in addition to the 500 popular party songs that are built right in. 

Can I Use the Hotspot From the Photo Booth to Connect to Online Streaming Services?

Unfortunately our Hotspot option is only for uploading photos and isn't intended to be used for streaming music. WIFI is required for this function.

What if I Don't Have WIFI?

We include over 500 popular party songs built right in. If you don't have WIFI available on site, you can use some of our great built in playlists to party with!